Privacy Policy

1. Who we are

Urban Craft Real Estate LLC – S.P.C. ("Urban Craft", "we", "us" or "our") is a real estate brokerage registered and operating in Abu Dhabi, United Arab Emirates.

2. Information we collect

We collect personal information only when you voluntarily submit it through the enquiry or contact form on this website. The information you may provide includes:

• Full name
• Email address
• Phone or WhatsApp number
• Enquiry type and preferred market or location
• Property type and approximate investment range
• Any additional details you include in your message

We do not collect personal information through any other means on this website. We do not use tracking pixels, advertising networks, or behavioural analytics tools.

3. How we use your information

Information submitted through the enquiry form is used solely to:

• Respond to your real estate enquiry
• Understand your investment requirements so we can assist you appropriately
• Maintain a record of our correspondence

We do not use your information for unsolicited marketing, and we do not sell, rent or share your personal information with third parties for their own commercial purposes.

4. Website and form infrastructure — GoDaddy

This website is hosted and operated using infrastructure provided by GoDaddy Inc. The enquiry and contact forms on this website are processed through GoDaddy's website and messaging platform. When you submit a form, your submission — including the personal information you provide — is transmitted to and stored within GoDaddy's systems on our behalf.

GoDaddy acts as a data processor in this context. Their handling of data is governed by GoDaddy's Privacy Policy. We have selected GoDaddy as our infrastructure provider and remain responsible for how your data is used in connection with our services.

5. Google reCAPTCHA

The enquiry forms on this website use Google reCAPTCHA, a security service provided by Google LLC, to help protect against automated spam and abuse. reCAPTCHA operates by collecting hardware and software information, such as device and application data, and sending this data to Google for analysis.

Your use of reCAPTCHA is subject to Google's Privacy Policy and Google's Terms of Service.

6. Cookies and local storage

This website uses a small number of functional cookies and browser local storage items. These are used solely to remember your cookie consent preference and to ensure the website functions correctly. No analytics, advertising or tracking cookies are used.

For full details, please see our Cookie Policy.

7. Data retention

We retain personal information submitted through our enquiry forms for as long as is necessary to respond to your enquiry and to maintain appropriate business records. If you wish to request deletion of your information, please contact us using the details in Section 1.

8. Your rights

You may contact us at any time to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Ask questions about how your information is used

Please direct any such requests to [email protected].

9. Governing law

This Privacy Policy is governed by the laws of the United Arab Emirates and the Emirate of Abu Dhabi. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the courts of Abu Dhabi.

10. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of this website after any update constitutes acceptance of the revised policy.